Items Arrived Damaged
Please notify us immediately. Great care is taken to ensure that your item arrives intact, however mishaps during transit can sometimes result in breakage. Tranquility Memorials is not responsible for breakage from use or mishandling after your shipment has arrived. If you receive broken items, please provide photos of the damage via email within 48 hours after delivery. We will replace or refund any items that we determine to be broken during transit via the shipper to you.
If you received the wrong quantity, we must be notified within 48 hours of receipt of your order. We will immediately correct the quantity discrepancy.
Wrong Items Shipped
We will assist you with this as soon as possible. Wrong items received must be reported within 48 hours of receipt, otherwise we will assume that you have decided to keep what you have. We will ship a replacement for the wrongly shipped items, or process a refund.
-------------------- Returning Items --------------------
All returns require a Return Authorization
Number, and must be requested through our RMA request form at any time
within 48 hours of delivery of your order. Please click here to request your number.
RMA numbers will not be issued prior to the actual delivery of your shipment.Tranquility Memorials offers only the best, highest quality memorial products. If you are not satisfied with your purchase, simply
request your RMA number within 48 hours after delivery by the shipper.
If you believe you have received the wrong item(s), please do not submit
an RMA request. Please use the section below so we can assist you further.
return the item in its original, unused condition (including all
original packaging and tags) for a refund, less shipping costs. If you
have any questions or concerns regarding your order or our return
policy, please contact Customer Service All communications regarding returns are conducted via email.
Before attempting to file a charge-back, you
are encouraged to contact us so that we can assist you with any problems
that you are having with your order. Please note that we respond
vigorously to any charge-back claims, and charge-backs that are found in
our favor (nearly all), will result in an invoice sent to you for the
charge-back fee plus a $100.00 processing fee.
Your order can be cancelled before your order ships. Orders
that have shipped cannot be canceled. An RMA request must be submitted
once the order arrives via the shipper. Please see the RMA instructions
at the top of this page for details.
How To Ship Your Return
make sure all packing materials are used to avoid damage when
shipping your items, and the boxes are completely sealed.
Credit Card Payment Declined
a credit card payment is declined when an order is processed by our
staff, we will send an email notification to the purchaser. We use email
for this communication so that we have a record of our attempt to
contact the purchaser regarding the declined payment. We will re-attempt
to process the payment if we do not obtain a response email within 24
hours. If we are still unable to process the payment, and we have not
obtained an email response within a reasonable time period, the order
will be cancelled. A cancellation notification will be sent via email.
Shipments Refused On Delivery
returns require a Return Authorization Number (see first paragraph of
this page). If you refuse delivery of a shipment (for any reason) and
the order is returned to us by FedEx. The
shipment will be rejected at our warehouse and a refund will not be
issued. You are responsible for any shipping charges. Again, all returns
require an RMA request and approval.