Our Returns Policy

Items Arrived Damaged

Please notify us immediately. Great care is taken to ensure that your item arrives intact, however mishaps during transit can sometimes result in breakage. Tranquility Memorials is not responsible for breakage from use or mishandling after your shipment has arrived. If you receive broken items, please provide photos of the damage via email within 48 hours after delivery. We will replace or refund any items that we determine to be broken during transit via the shipper to you.

Incorrect Quantity

If you received the wrong quantity, we must be notified within 48 hours of receipt of your order. We will immediately correct the quantity discrepancy.

Wrong Items Shipped

We will assist you with this as soon as possible. Wrong items received must be reported within 48 hours of receipt, otherwise we will assume that you have decided to keep what you have. We will ship a replacement for the wrongly shipped items, or process a refund.

-------------------- Returning Items --------------------

All returns require a Return Authorization Number, and must be requested through our RMA request form at any time within 48 hours of delivery of your order. Please click here to request your number.

1. We will refund for the amount for the product only,
2. We do not refund original shipping fees
3. We do not pay for your return shipping.

RMA numbers will not be issued prior to the actual delivery of your shipment.

Tranquility Memorials offers only the best, highest quality memorial products. If you are not satisfied with your purchase, simply request your RMA number within 48 hours after delivery by the shipper. If you believe you have received the wrong item(s), please do not submit an RMA request. Please use the section below so we can assist you further.

Please return the item in its original, unused condition (including all original packaging and tags) for a refund, less shipping costs. If you have any questions or concerns regarding your order or our return policy, please contact Customer Service
. All communications regarding returns are conducted via email.


Before attempting to file a charge-back, you are encouraged to contact us so that we can assist you with any problems that you are having with your order. Please note that we respond vigorously to any charge-back claims, and charge-backs that are found in our favor (nearly all), will result in an invoice sent to you for the charge-back fee plus a $100.00 processing fee.


Your order can be cancelled before your order ships. Orders that have shipped cannot be canceled. An RMA request must be submitted once the order arrives via the shipper. Please see the RMA instructions at the top of this page for details.

How To Ship Your Return

Please make sure all packing materials are used to avoid damage when shipping your items, and the boxes are completely sealed.

Credit Card Payment Declined

If a credit card payment is declined when an order is processed by our staff, we will send an email notification to the purchaser. We use email for this communication so that we have a record of our attempt to contact the purchaser regarding the declined payment. We will re-attempt to process the payment if we do not obtain a response email within 24 hours. If we are still unable to process the payment, and we have not obtained an email response within a reasonable time period, the order will be cancelled. A cancellation notification will be sent via email.

Shipments Refused On Delivery

All returns require a Return Authorization Number (see first paragraph of this page). If you refuse delivery of a shipment (for any reason) and the order is returned to us by FedEx. The shipment will be rejected at our warehouse and a refund will not be issued. You are responsible for any shipping charges. Again, all returns require an RMA request and approval