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FedEx Ground transit time to the East Coast is 4-5 days. We do not ship 24 hours a day or on the weekends.
President's Day - Monday, February 18
Memorial Day - Monday, May 27
Independence Day - Thursday, Friday - July 4, 5
Labor Day - Monday, September 2
Thanksgiving Day - Thursday, November 22, 23
Shipments Refused On Delivery
Orders that have shipped cannot be canceled. An RMA request must be submitted once the order arrives via the shipper. Please click here to view our Return Policy.
I Think My Order is Wrong / Item Appears Damaged
Please let us correct any problems before filing a charge-back. If a charge-back is filed before we are allowed to respond, we will only respond to the charge-back. All further communication will be made through the charge-back process and we will make no further corrections to your order. All damage MUST be reported with 48 hours after delivery. No exceptions.
If you received the wrong quantity, we must be notified within 48 hours of receipt of your order. We will immediately correct the quantity discrepancy.Missing Shipments/Partial Shipments
Immediately report to us any shipments received that are missing boxes, or if your tracking information shows that the shipment was delivered but you are unable to locate it at the delivery location. While we can advise you on how to proceed, please note that we are not responsible for shipments stolen from your location. Note that all shipments DO NOT require a signature for delivery, by default. If you reside in a high-crime area, you may want to request a delivery signature at checkout, which is available for a small fee, which is charged by FedEx.
Wrong Items Shipped
We will correct this by immediately issuing a FedEx
Call Tag for the order. If you decide to keep the wrongly shipped items
(for any reason), we will refund the difference for the wrongly shipped
items. Wrong items received must be reported within 48 hours of receipt,
otherwise we will assume that you are keeping the items. To ship a
replacement for the wrongly shipped items, or process a refund, we must
be able to retrieve the wrong items for shipment back to our warehouse
(at our expense).
* The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.
* FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.
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