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Phone: (909) 218-3525 - 9:00 AM to 5.00 PM PST


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Customer service hours are from Monday through Friday, 9AM to 5PM, Pacific Standard Time. Please check our Frequently Asked Questions page for answers to common questions regarding our products and shipping.


FedEx Ground transit time to the East Coast is 4-5 days. We do not ship 24 hours a day or on the weekends.


The shipping department will be closed on the following dates so that our employees can be with their families.

New Years Day - Tuesday, January 1
President's Day - Monday, February 18
Memorial Day - Monday, May 27
Independence Day - Thursday, Friday - July 4, 5
Labor Day - Monday, September 2
Thanksgiving Day - Thursday, November 22, 23

Where We Ship

We ship to the Continental USA (including Alaska), Hawaii, Canada, We do not ship to Puerto Rico, the United Kingdom, Europe, Asia, New Zealand, Australia, South America or Mexico.

When We Ship

We typically ship within 24-48 hours after your order is placed. Automated FedEx tracking emails are sent as soon as the shipment is scanned by FedEx and it's on it's way.

Shipments Refused On Delivery

All returns require a Return Authorization Number (see first paragraph of this page). If you refuse delivery of a shipment (for any reason) and the order is returned to us by FedEx , the shipment will be rejected at our warehouse and a refund will not be issued. Again, all returns require an RMA request and approval.

Shipment/Order Cancellation

Orders that have shipped cannot be canceled. An RMA request must be submitted once the order arrives via the shipper. Please click here to view our Return Policy.

I Think My Order is Wrong / Item Appears Damaged

We want to make it right! Email us at least two clear photos (use a digital camera or camera phone) of your items and let us take a look at what went wrong. Please make sure the photos are at least 250 pixels high (3 inches) and at least 250 pixels wide (3 inches) so that we can see the item clearly. We'll do our best to correct your order. Any orders corrections are sent via ground shipping, and is under the discretion of management.

Please let us correct any problems before filing a charge-back. If a charge-back is filed before we are allowed to respond, we will only respond to the charge-back. All further communication will be made through the charge-back process and we will make no further corrections to your order. All damage MUST be reported with 48 hours after delivery. No exceptions.

Incorrect Quantity

If you received the wrong quantity, we must be notified within 48 hours of receipt of your order. We will immediately correct the quantity discrepancy.

Missing Shipments/Partial Shipments

Immediately report to us any shipments received that are missing boxes, or if your tracking information shows that the shipment was delivered but you are unable to locate it at the delivery location. While we can advise you on how to proceed, please note that we are not responsible for shipments stolen from your location. Note that all shipments DO NOT require a signature for delivery, by default. If you reside in a high-crime area, you may want to request a delivery signature at checkout, which is available for a small fee, which is charged by FedEx.

Wrong Items Shipped

We will correct this by immediately issuing a FedEx Call Tag for the order. If you decide to keep the wrongly shipped items (for any reason), we will refund the difference for the wrongly shipped items. Wrong items received must be reported within 48 hours of receipt, otherwise we will assume that you are keeping the items. To ship a replacement for the wrongly shipped items, or process a refund, we must be able to retrieve the wrong items for shipment back to our warehouse (at our expense).

Orders are normally shipped within 48 hours of confirmation in the order they are received and during normal business hours (Monday through Friday, 8 AM to 5 PM) subject to available stock on hand.

TRANSIT TIMES: The map below shows ESTIMATED shipping delivery times in BUSINESS DAYS. Actual deliveries may to take several additional days.

* The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.

* FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).

Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.



Using Curly Willow

One of the most versatile materials available, Curly Willow is perfect for decorating arbors, arches, chuppahs and gazebos. It's twisted, curling stems offer a whimsical look and can be soaked and shaped as desired.

About Curly Willow

Curly Willow grows as a medium-sized to large deciduous tree, growing up to 20-25 ft tall. It is upright and grows rapidly. Before harvesting, the leaves are narrow, light green, around 4-10 cm long and 1-2 cm broad. Native to Japan and Northern China.

Ordering Curly Willow

Small - 1 bunch of small stems, 3 to 4 ft. tall. Each bunch contains up to 12 stems.
Large - 1 bunch of large stems, 60" to 72" tall. Each bunch contain up to 5 multi-branching stems.


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